Terms & Conditions

Part A. Website Terms of Use

These terms apply to your use of www.kwikglaze.com.au and kwikglass.au (the "Site"), including the AI visualiser, the pool fence quote tool, price estimators and downloadable guides. By using the Site you agree to them. If you do not agree, please do not use the Site.

A1. Estimates are not quotes

Prices shown by the Site's calculators, estimators, the pool fence tool and in published price bands are indicative only. They are based on the information you enter and typical jobs, not on a site inspection. A binding price is only the written quote we issue after a measure, and it is subject to Part B.

A2. AI visualiser images

The AI visualiser generates an artist's impression from the photo you upload. Images are illustrative: proportions, hardware, glass finish and how a product will actually fit your space may differ. They are not a design drawing, measurement or promise of the finished result. By uploading a photo you confirm you have the right to share it and you grant us permission to process it as set out in our Privacy Policy.

A3. Acceptable use

You must not use the Site to send unlawful, abusive or misleading content; upload images you do not have the right to use or that show other people without their consent; interfere with the Site's operation or security; scrape, copy or republish Site content or tools without written permission; or submit false contact details. We may block access, remove content or refuse service where these rules are breached.

A4. Content and intellectual property

The Site's text, images, guides, tools and branding are owned by or licensed to Kwik Glass Greenacre Pty Ltd. You may view and print pages for your own personal use in dealing with us. Downloadable guides are for your personal use and are watermarked to the person who requested them; they may not be redistributed.

A5. Accuracy and availability

We take care to keep the Site accurate and up to date, but information may change without notice and the Site may be unavailable from time to time. Third-party links are provided for convenience; we do not control or endorse their content.

A6. Liability for use of the Site

To the extent permitted by law, we are not liable for loss arising from reliance on Site content, estimates or visualiser images, or from Site unavailability. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot be excluded.

A7. Privacy and communications

Our Privacy Policy explains how we handle your information, including cookies, advertising pixels and our AI assistant. When you ask for a quote or download a guide you agree that we may contact you by SMS, phone or email about it. You can opt out of marketing messages at any time by replying STOP or using the unsubscribe link.

A8. Governing law

These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts. We may update these terms; the version on this page at the time you use the Site applies.

1. Validity

This quotation is valid for 30 days from the date issued.

2. Scope of Work

Quoted prices include measurement, fabrication, delivery, and installation of materials as specified in the proposal, unless otherwise stated.

3. Work Hours

Pricing is based on work performed during standard hours: Monday to Friday, 7:00 AM – 3:30 PM. Evening or weekend installations are not included.

4. Measurement & Variations

Final dimensions will be confirmed by KwikGlaze Greenacre. Any changes to size, configuration, or product selection after final measurement may result in updated pricing.

5. Industry Standards

All materials supplied will meet standard industry tolerances, including colour variation, thickness, texture, and size (±3 mm).

6. Customer-Provided Measurements

KwikGlaze Greenacre is not responsible for errors arising from customer-provided measurements.

7. Exclusions

KwikGlaze Greenacre does not perform plumbing, tiling, demolition, electrical, painting, patching, waterproofing, or structural modification work. No rectification of walls, surfaces, substrates, or existing issues is included. Customer is responsible for ensuring all surfaces are ready and suitable for installation.

8. Site Conditions

If site conditions are unsafe, incomplete, or unsuitable for installation, KwikGlaze Greenacre reserves the right to pause works. It is the customer's responsibility to correct any issues before installation continues.

9. Tile, Waterproofing & Structural Disclaimer

KwikGlaze Greenacre is not responsible for:

• Cracked or damaged tiles (including decorative glass tiles)
• Compromised waterproofing
• Damage to timber architraves or substrates

Any rework or return visits required due to these issues are at the customer's cost.

10. Waterproofing Disclaimer

KwikGlaze Greenacre is not responsible for any waterproofing failure or resulting water damage. This includes leaks from failed or incorrect waterproofing, movement in substrates, or poor preparation by others. Installation over waterproofed or tiled areas is at the customer's risk.

11. Drilling Disclaimer

Our standard fixing points are at 200 mm and 1800 mm above finished floor level. We are not liable for damage to concealed plumbing or services in these areas. It is the client's responsibility to ensure no services are present prior to installation.

12. Customer-Supplied Products

When installing customer-supplied materials, KwikGlaze Greenacre is not liable for any damage, performance issues, or delays related to those items.

13. Warranty

KwikGlaze Greenacre provides a lifetime warranty on glass, leaks, and hardware for our supplied and installed glass products. This warranty does not cover:

• Building movement or settlement
• Waterproofing failure
• Structural defects or unstable substrates
• Cracked, loose, or damaged tiles
• Silicone discolouration or mould due to moisture
• Customer misuse or neglect
• Modifications or repairs by others
• Impact damage, scratches, or breakage from third parties
• Inadequate ventilation causing condensation or mould
• General wear and tear from normal use
• Use of incorrect cleaning product

Warranty is void if full payment is not made or if the product is altered after installation. For full terms, visit https://www.kwikglaze.com.au/terms.

14. Ownership of Goods

All goods remain the property of KwikGlaze Greenacre until full payment is received. We reserve the right to withhold installation, certification, or warranty support until the account is paid in full.

15. Inspection of Goods

All glass and mirrors must be inspected at the time of installation or pickup. Once accepted, KwikGlaze Greenacre takes no further responsibility for damage or defects unless covered under warranty.

16. Pickup & Packaging

All items are supplied unpackaged. Customers must bring a suitable vehicle capable of safely transporting glass and materials. Customers are responsible for loading. KwikGlaze Greenacre will not load vehicles and accepts no liability for damage or injury during loading or transport.

17. Freight Delivery

All freight deliveries are kerbside only. Unloading and movement of goods beyond kerbside is not included.

18. Delays

KwikGlaze Greenacre is not liable for delays caused by suppliers, manufacturers, shipping, or site-related issues.

19. Payment Terms

A 50% deposit is required to commence production. Remaining balance is due on the day of installation, immediately upon completion of works. Until full payment is made, all products remain the property of KwikGlaze Greenacre. No warranty or compliance documents will be issued until payment is received.

20. Non-Payment & Collection

In case of non-payment, the customer agrees to cover all recovery costs, including legal and debt collection fees. A $35 fee applies to each failed or returned payment. Payment is due within 7 days of the invoice date; overdue amounts may incur interest at 10% per annum calculated daily until paid in full.

21. Changes & Variations

Only materials and works listed in the approved quote are included. Any changes require a signed variation or change order and may result in additional charges.

22. Limitation of Liability

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees or any other right or remedy you have under a law that cannot be excluded. Subject to that, and to the extent permitted by law, KwikGlaze Greenacre is not liable for indirect or consequential loss (such as loss of rental income or delay costs) arising from our work, supplied products or delayed performance, and where the law allows us to limit liability for a failure to comply with a consumer guarantee, our liability is limited to re-supplying the goods or services or paying the cost of doing so.

23. Order Acceptance

Proceeding with this order constitutes full acceptance of these Terms & Conditions by the customer.